RAW Media Group

Without the commitment of an agreement, RAW Media Group provides service, support, repair, consulting, or other computing services as you need them. Rates are based on the time spent plus materials and other costs. Hourly rates depend on the product you need serviced.

Benefit: The cost for service and support needs are paid as needed.

You need a project done, a computer replaced, a hard drive upgraded, new network wires installed, etc...but what is the cost going to end up being?

The Fixed Rate Service is designed to provide a predictable computing cost. The pricing is based on the project or service job.

Benefit: The cost for service and support needs are paid as needed, and you'll know the cost before the work begins.

Support Agreements provide you with technical support and service time to resolve issues with the products covered. This will give you a predictable cost for product service and support. The agreement covers the service and support time required to resolve any problem with the covered product. This agreement makes materials and the cost of obtaining them separate, which keeps the price lower since you are not buying insurance for the hardware. Support Agreements are priced depending on the type and quantity of products.

Benefit: Retain service and support that is backed with experience and certified computer staff. Know you can call for help on the covered product when needed, and at a cost lower then a full Maintenance Agreement. This type of agreement will take care of a majority of your service and support needs.

A Maintenance Agreement provides assurance the hardware covered will be fixed or replaced in event of failure. It includes technical support, service time, and the parts require to resolve failures or problems. You can rest assure the cost of maintaining working equipment will not be an unexpected surprise when failures occur. The fixed cost a Maintenance Agreement provides makes budgeting for computing maintenance easy and effective. Maintenance Agreements are priced depending on the type and quantity of products.

Benefit: In addition to the benefits offered by a Support Agreement, the Maintenance Agreement will cover the cost of fixing or replacing the covered hardware. This type of agreement is inclusive of your needs to keep the product operating properly.